Terms of Use

1. Acceptance and additional terms

City-specific, ride-category, promotion, payment, captain, safety or feature terms shown in the app form part of these Terms. If a specific written term conflicts with a general term, the specific term applies to that feature or transaction.

2. Eligibility

You must have legal capacity to enter a binding agreement and meet the minimum age and other requirements applicable to the service. Captain applicants must satisfy all identity, driving, vehicle, insurance, permit, background and local regulatory requirements.

3. Urben Rider’s platform role

Urben Rider provides technology that enables users to request and manage mobility services and enables eligible captains to receive and fulfil requests. Unless the app or applicable law expressly states otherwise, captains provide transport as independent service providers and are not employees merely because they use the platform.

Nothing in these Terms limits rights that cannot lawfully be excluded under consumer, transport, employment or other applicable law.

4. Accounts and account security

• Provide accurate, complete and current information.
• Maintain control of your device, login, OTP and account credentials.
• Use only your own account unless a lawful approved feature permits otherwise.
• Notify support promptly of unauthorised use, mobile-number changes or suspected compromise.

You are responsible for activity carried out through your account to the extent permitted by law. We may require re-verification or temporarily restrict access to protect the platform.

5. Ride requests and fulfilment

A request is not guaranteed to be accepted or completed. Availability depends on location, captain supply, category, operating rules, weather, traffic, technical systems and other conditions.

Confirm pickup, destination, category and displayed information before requesting. A captain may contact you only as needed for the trip. You must be ready at a lawful, reasonably accessible pickup point.

6. Fares, fees, taxes and payment

The app displays the applicable fare, estimate, rate information or calculation method before confirmation, subject to permitted adjustments for changes such as destination, route, waiting, tolls, taxes, damage, cleaning, parking or corrected trip data.

You authorise Urben Rider and its payment providers to collect amounts due using the selected method. Cash availability may vary. Payment failures, chargebacks or unpaid amounts may result in retry, account restriction or lawful recovery action.

Promotions are subject to eligibility, expiry, usage limits and anti-abuse rules and may be withdrawn where permitted.

7. Cancellations, no-shows and refunds

You or a captain may cancel subject to the Cancellation and Refund Policy. A fee may apply after matching, captain travel, arrival, waiting or repeated cancellation. Refunds are not automatic for a completed service but may be granted where required by law or after review of a valid issue.

8. User conduct

You must not:

• Harass, threaten, discriminate against, exploit or harm another person.
• Use the platform for illegal goods, unlawful activity, fraud, money laundering or unsafe transport.
• Provide false identity, booking, payment, incident or document information.
• Interfere with location, fare, security, availability, ratings or platform systems.
• Scrape, reverse engineer, copy, resell, automate or access the Services without permission.
• Damage a vehicle, create unreasonable mess, carry prohibited items or exceed lawful capacity.
• Solicit or complete a platform-introduced ride off-platform to avoid fees, safety controls or records.

9. Captain-specific obligations

• Maintain all licences, permits, registration, insurance, fitness and vehicle standards.
• Keep onboarding and payout information accurate and notify changes promptly.
• Accept only trips you can lawfully and safely complete.
• Use the correct vehicle and account; do not allow an unauthorised substitute.
• Follow traffic, tax, labour, consumer, privacy and transport laws.
• Protect rider information and use it only for the accepted trip and lawful incident resolution.
• Accurately record trip status, payment and service completion.

Captain earnings vary. No minimum earnings, request volume, territory or continuous access is promised.

10. Safety and emergencies

Follow the Safety guidance, verify trip details and comply with local laws. Urben Rider support is not an emergency service. In an immediate emergency in India, call 112 or the appropriate local authority.

Safety, tracking, OTP, communication and SOS features depend on connectivity, permissions, device condition and third parties and do not guarantee prevention, detection or response.

11. Communications

You agree to receive essential account, security, booking, payment, safety and service messages. Marketing messages are sent only as permitted, and you can use the provided opt-out or privacy controls. Calls or messages may be monitored or recorded where disclosed and lawful.

12. Intellectual property and licence

Urben Rider and its licensors own the Services, brand, software, interface and content, excluding user content. We grant a limited, revocable, non-transferable licence to use the Services for their intended personal or approved captain purpose.

You retain rights in content you submit but grant us permission to host, reproduce, process and use it as needed to operate, secure, improve and lawfully promote the Services, subject to the Privacy Policy.

13. Restriction, suspension and termination

We may investigate, warn, restrict, suspend or terminate access for safety risk, suspected fraud, legal requirement, document expiry, non-payment, material breach, repeated complaints, technical abuse or other legitimate platform-protection reason. Where appropriate and lawful, we will provide notice or a review route.

You may stop using the Services and request account deletion, subject to outstanding transactions and lawful retention.

14. Service disclaimers

To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee uninterrupted availability, exact estimated times, a specific captain, category, route, price outcome, earning level or error-free third-party service.

Maps, routes and estimated arrival information are informational. Captains remain responsible for lawful and safe driving and may reasonably change route based on conditions.

15. Limitation of liability and indemnity

Nothing excludes liability that cannot lawfully be excluded. Subject to that, Urben Rider is not liable for indirect, incidental, special, punitive or consequential loss, lost profits, lost opportunity or data loss arising from use of the Services.

Any overall liability is limited to the greater of the amount paid by you to Urben Rider for the affected transaction or the minimum amount required by applicable law. You are responsible for loss caused by your unlawful conduct, material breach, fraud or misuse and agree to indemnify Urben Rider to the extent legally permitted.

16. Governing law and disputes

These Terms are governed by the laws of India. Before filing a formal claim, contact support and allow a reasonable opportunity to resolve it. Subject to mandatory consumer rights and applicable jurisdiction rules, disputes are subject to the competent courts in Chennai, Tamil Nadu.

17. Changes to these Terms

We may update these Terms for legal, safety, operational or product reasons. The current version and effective date are posted on this page. Continued use after an effective update constitutes acceptance where permitted; otherwise we will seek any required consent.

18. Contact

Email support@urbenrider.com for general issues, privacy@urbenrider.com for privacy requests, or use the Contact page.