Support
Help for rides, payments, accounts and captain onboarding.
Choose the closest topic below. Include your booking reference or registered mobile number when contacting support, but never send passwords or OTPs.
Contact supportEmergency?
Call 112 in India for immediate police, fire or medical help. Support cannot dispatch emergency services.
General questions
Booking, fares, ride categories, app use and service availability.
Payments and refunds
Charges, cancellation fees, failed payments, adjustments and refund timing.
Safety issue
Vehicle mismatch, unsafe conduct, incident reporting and emergency guidance.
Account deletion
Submit a deletion request and understand retention exceptions.
Privacy request
Access, correction, deletion, consent and communication preferences.
Captain help
Application, documents, trip operations, earnings and settlements.
Popular questions
Quick answers
Availability is shown in the app after you set a pickup location. Ride categories, operating hours and coverage can differ by city.
The app may use distance, expected time, ride category, local pricing, demand, tolls, taxes and applicable fees. Review the displayed fare information before confirming.
Yes. A charge may apply depending on the stage of the booking, captain arrival, waiting time and the reason selected. See the Cancellation and Refund Policy.
Do not board. Move to a safe place, cancel with the relevant reason and report the mismatch through support.