This public page allows rider and Captain account holders to request deletion outside the app. It is intended to support account-deletion and privacy-choice requirements.
1. Ways to request deletion
In the app
Where the current app version provides the option, open Profile or Account Settings, choose Privacy or Account, and select Delete Account. Follow the verification steps.
From the web
Use the form below to prepare an email from your registered address, or email privacy@urbenrider.com with the subject “Account deletion request”. Include your account type, registered name and mobile number.
2. Prepare your request
3. Data normally deleted or de-identified
- Active account credentials and profile information no longer required.
- Saved preferences, non-required profile content and eligible device identifiers.
- Marketing preferences and data not needed for an ongoing lawful purpose.
- Other personal data that can be deleted without compromising legal, safety or rights obligations.
4. Information that may be retained
- Trip, payment, refund, tax, settlement and invoice records required by law.
- Safety, fraud, complaint, insurance, legal claim and dispute records.
- Captain identity, licence, vehicle and compliance records required by transport or other rules.
- Minimal suppression or security data needed to honour opt-outs, prevent misuse or document the deletion request.
Retained data is limited to the relevant purpose and deleted or anonymised when the retention requirement ends.
5. Verification and processing timeline
We will acknowledge the request and may ask for verification. We aim to complete eligible deletion within 30 days after successful verification, unless law permits or requires additional time. We will explain a material delay or lawful refusal where appropriate.
6. Before deleting your account
- Complete or cancel active rides and settle outstanding amounts.
- Download invoices or information you need to keep.
- For captains, review pending settlements and unresolved support cases.
- Understand that deletion may be irreversible and a new account may require fresh verification.
7. Contact
Email privacy@urbenrider.com. For a grievance about the response, email grievance@urbenrider.com.