This page is the public privacy-choices URL for Urben Rider. It explains how to request access, correction, deletion and other controls.
1. Available privacy choices
- Access a summary or copy of personal data, subject to legal limits.
- Correct inaccurate or incomplete account information.
- Delete your account and associated data, subject to lawful retention.
- Withdraw consent where processing depends on consent.
- Manage non-essential messages and mobile permissions.
- Raise a grievance or ask for review of a previous privacy response.
2. How to submit a request
Email privacy@urbenrider.com from your registered email address. Include your name, registered mobile number, account type and the specific request. For deletion, use the Delete Account page.
Do not send passwords, OTPs or complete payment credentials.
3. Identity and authority verification
We may ask for reasonable information to verify that the request concerns your account. An authorised representative may need to provide authority and identity evidence. We will not use verification information for unrelated purposes.
4. Location and device permissions
Open iOS Settings or Android Settings, select the relevant Urben Rider app and adjust location, camera, photo, notification, phone or other permissions. Some ride and captain functions cannot work without permissions that are necessary for the feature.
5. Communication preferences
Essential booking, payment, safety, security and account messages cannot always be disabled while an account is active. Use the unsubscribe option or contact us to stop eligible promotional messages.
6. Grievance and escalation
Send a grievance to grievance@urbenrider.com and include the earlier request reference where available. You may also approach the competent regulator, consumer authority or court where applicable.
7. Contact
Privacy team: privacy@urbenrider.com
Grievance contact: grievance@urbenrider.com