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Privacy Policy

Your privacy is our priority. Learn how Urban Ridar protects your data and ensures your safety.

🔒 Our Commitment to Privacy

At Urban Ridar, we believe your privacy is a fundamental right. We are committed to transparency in how we collect, use, and protect your personal information.

📱 Information We Collect

We collect only the essential information required to provide you with safe and efficient ride services:

  • Phone Number – For account verification and ride communication
  • Location Data – For pickup, navigation, and fare calculation (only during active rides)
  • Ride Details – Trip history, distance, and duration for service improvement
  • Device Information – App performance optimization and security

How Your Data Flows

1

Request Ride

Share location for pickup

2

Secure Processing

Encrypted data transmission

3

Ride Matching

Connect with verified captain

4

Ride Complete

Data secured & ride logged

🛡️ Data Protection Measures

We implement multiple layers of security to protect your information:

  • End-to-End Encryption – All data transmitted is encrypted
  • Secure Servers – Industry-standard server protection
  • Regular Audits – Continuous security assessments
  • Limited Access – Strict employee access controls

Technical Security: 256-bit SSL encryption, secure cloud infrastructure, regular penetration testing.

Data Retention: Ride data stored for 12 months for legal compliance, then anonymized.

Third-Party Security: All partners undergo rigorous security assessments.

📍 Location Data Usage

Your location is critical for our service, but we respect your privacy:

🔍 Active Tracking Only: Location access is required ONLY during active rides

⏱️ Temporary Storage: Location data is deleted after 24 hours

👁️ No Surveillance: We don't track you when you're not using our app

📊 Your Rights & Controls

You have complete control over your data:

Access Data

View your complete ride history and personal information

Update Information

Correct or modify your profile details anytime

Delete Account

Permanently remove your data from our systems

Need Help with Privacy?

Our privacy team is available 24/7 to address any concerns or questions about your data.

Contact Privacy Team

Email: privacy@urbanridar.com

Response Time: Within 24 hours

📝 Policy Updates

Last Updated: January 2026

We may update this policy periodically. We'll notify you of significant changes through the app or email.